TERMS & CONDITIONS OF HIRE

General charges & payment

All our prices are quoted in pounds Sterling and are exclusive of VAT, which will be charged for all services where applicable at the prevailing rate. Parking charges and tolls are not included and will be charged at cost.

All hires are calculated as starting and finishing at Marble Arch (Central London), except those hires to and from various airports or those hires that are subject to a fixed charge.

All hires involving a drop off and a subsequent pick up will be priced as one continuous hire unless the interval between journeys is 3 or more hours stated at the time the booking is made.

Chauffeur's overnight subsistence allowance will be made by arrangement.

Gratuities are at the client's discretion.

A surcharge of 25% will be made for services provided (excluding extras) when a journey starts or finishes during a UK bank holiday.

A 100% surcharge is applicable for journeys on Christmas Day, Boxing Day and also from 18:00 New Years eve until 10:00 New Years day, thereafter the 25% standard surcharge will apply.

All cars are equipped with mobile telephones. Any usage is charged at £1 per minute inland and £3 per minute overseas.

We accept all major credit and debit cards. Monthly account facilities are available on request. A 5% (minimum of £5) admin fee is applicable to all credit and debit card transactions.

Airport transfer tariffs are based on one way, direct non-stop transfers to or from central London, or vice-versa.

Picking up from airports we allow a waiting time of 30 minutes for domestic landings and 45 minutes for international landings free of charge.

Any excess time or mileage over and above the stated allowances will be charged at either the standard hourly rates, or the additional mileage rate.

Cancellations received within 2 hours prior to the despatch of the vehicle will be charged at a minimum charge rate except Airport transfers or No shows at Airports or Docks, which will be charged in full.

All concerts and major sporting events must be reserved as hourly service. Deluxe Chauffeurs does not provide pick up and drop off service for major sporting events or concerts.

When the client desires to travel to a particular place the chauffeur will travel by the route which is in his opinion the most suitable at the time, whether the route is shortest or not. No allowances will be made unless a route is agreed prior to the journey.

The company accepts no responsibility for delays however caused.

A reasonable amount of luggage is allowed, but luggage which, in the opinion of the chauffeur amounts to excessive weight may not be carried. The company accepts no responsibility for any loss or damage to luggage or any other item, however such loss or damage may be caused.

Only a reasonable amount of hand luggage may, with the chauffeurs' approval, be carried in the passenger compartment of the vehicle.

Deluxe Chauffeurs accepts no responsibility for any accidental damage caused by clients to the interior or exterior of the vehicle.

The hirer must not request or act in any way which contravenes or causes to contravene any part of the legislation which applies to the use of Vehicles as applied under the road traffic act.

Under the terms of our insurance policy the company expressly prohibits any persons other than their own chauffeurs from driving their vehicle and can only seat the number of passengers according to that vehicle's seating capacity.

Subject to the above condition, the company accepts responsibility for damage to their cars by fire or collision and the company's legal liability for third party claims arising from the use of their cars.

In the event of a breakdown, Deluxe Chauffeurs reserves the right to provide a different vehicle to the one booked. If the vehicle is of a lesser standard, an adjustment to the hire cost will be made to compensate for this.

The carriage of animals is by strict request and agreed in advance with the company. The company reserves the right of refusal.

Account facilities are available to EU based companies supported by satisfactory bank references.

All invoices are to be paid 14 days from date of invoice. This is subject to agreement when opening an account.

Invoices are issued in UK Sterling. Cheque payments must be drawn from a UK domiciled bank, alternatively credit cards, or electronic transfers to our bank account can be used to settle invoices.

All late payment of invoices will attract monthly interest charges of up to 5% above base rate, calculated on a daily basis.

All prices are to be set and agreed upon subject to the volume of work to be undertaken. All account holders will be notified in writing of any variations of prices due to circumstances beyond our control.

Deluxe Chauffeurs reserves the right to cancel the account at any time and for any reason.

Please note: account holders' conditions should be read in conjunction with our general terms and conditions stated above.

Whilst every effort has been made to ensure that the information contained in this document is correct at the time of being produced, Deluxe Chauffeurs regret they cannot accept liability for any errors or changes that may occur after publication.

Nothing contained in these terms and conditions can affect the Client's statutory rights.